🌸 RAGA’S WEAVES

RETURN & DAMAGE POLICY

At Raga’s Weaves, every saree is carefully checked before dispatch. We take pride in delivering quality products to our customers. ❤️

✅ DAMAGES ELIGIBLE FOR RETURN OR REPLACEMENT

A product may be eligible for return or replacement if any of the following issues are identified:

* Torn Fabric: Any tear in the saree.

* Holes: Any holes in the fabric.

* Wrong Product: A completely different product sent by mistake.

* Fabric Damage: Burn marks, melted fabric, or significant fabric defects affecting the product’s appearance or usability.

* Missing or Incorrect Blouse Piece: If a blouse piece included in the product description is missing or incorrect.

❌ NOT CONSIDERED AS DAMAGES

The following are natural characteristics of the weaving process and are not considered defects on their own:

* Minor machine weaving marks or irregularities along the borders or corners of the saree.

* Extra or loose threads resulting from the weaving process.

* Minor weaving variations commonly found in handloom and handcrafted sarees.

* Slight colour variations due to lighting conditions or differences in screen displays.

* Minor variations in texture, weave, or finish inherent to handcrafted and handloom products.

* Transit Damage: Customers are requested to check their parcels upon delivery. Transit-related damage must be reported promptly to the courier and Raga’s Weaves for review. Responsibility will be assessed based on the circumstances and applicable consumer laws.

These characteristics are part of the weaving and crafting process and do not qualify for returns or replacements on their own.

📌 RETURN & REPLACEMENT GUIDELINES

* Any damage or incorrect product must be reported preferably within 24 hours of delivery.

* Clear photographs and an uninterrupted unboxing video must be shared to help us verify the issue.

* The saree should remain unused and unwashed, with its original packaging intact wherever reasonably possible.

* All requests will be reviewed and verified by Raga’s Weaves.

* If a genuine defect or incorrect product is confirmed, an appropriate resolution, such as a replacement or refund, will be offered in accordance with applicable consumer laws.